Photos access
Why can’t I see some photos?
Open Settings → Privacy & Security → Photos → Awaking, then choose Limited Access or Full Access. With Limited Access, Awaking can read only the items you select.
iCloud originals
If a high-quality original exists only in iCloud Photos, Awaking requests it through Apple’s system Photos service after you start the action. Confirm that your connection and iCloud Photos are available. Analysis and editing continue on device after retrieval.
Editing and performance
An effect does not appear
Confirm that a specific filter, preset, mask, or effect is selected and that its intensity is not zero. For local effects, also check that the mask is visible and covers the intended area.
A large image or complex mask feels slow
High-resolution photos, multiple masks, and layered effects use more device resources. Let the current preview finish before switching repeatedly between items.
Preview and export look different
Record the filter, mask, composition, and export settings, plus where the difference appears. Keep an original copy until you have confirmed the export.
Export and saving
The result was not saved to Photos
Confirm that Awaking can add photos and that device storage is available. Return to Export and try again. Awaking does not report success until the system confirms it.
Does standard export add a watermark?
No. Standard JPEG export to Photos is free of Awaking branding. Awaking Pro also offers High-Quality PNG, batch export, and replace-original export.
Awaking Pro
Free users can import photos, use essential editing tools, undo and redo, and export a watermark-free standard JPEG without an account. Awaking Pro unlocks selected Pro filters, mask templates, effects, high-quality export, and more creative tools.
Apple’s purchase sheet controls product availability, pricing, and offer eligibility. This release has no free trial. Eligible first-time subscribers may see an introductory offer on the monthly subscription only.
Purchases, restore, and subscription management
My Pro access does not appear after purchase
Open Settings → Awaking Pro and choose Restore Purchases. Apple verifies eligible purchases. If access still does not appear, confirm that the device uses the Apple Account associated with the purchase.
How do I manage or cancel a subscription?
Apple manages monthly and yearly subscriptions. Use your Apple Account subscription settings to view, switch, or cancel. Purchasing Lifetime does not automatically cancel an existing subscription, so review its auto-renewal status separately.
How do I request a refund?
Apple handles purchases and refunds through its official process. Awaking does not receive payment-card numbers, bank-account numbers, or Apple ID credentials.
Privacy-safe support bundle
Awaking can create a JSON support bundle on your device containing error codes, occurrence counts, the runtime environment, and recent events. It is not uploaded automatically and is designed not to include photo pixels, filenames, absolute paths, account credentials, or original editing content.
The file leaves your device only after you choose a recipient and confirm the system share sheet. Review the content and recipient before sending.
Contact support
Include your device model, system version (iOS, iPadOS, or macOS), Awaking version, the affected page, and the shortest reproducible steps. Cover private content before attaching a screenshot.
Support: yangkj310@gmail.com