Support
A clear report helps your card continue.
I can’t open the camera
Pull down on the iPhone or iPad home screen to open the camera. The system asks for Camera permission on first use. If you previously denied access, find Postcard in system settings, allow Camera access, then return to the app and reopen the camera. Taking a photo does not require Microphone or Location permission. You can still use the system photo picker without camera access.
Where are the photos I take?
Captured photos stay in the app’s on-device showcase and are not automatically added to Photos. Open a photo and choose to make a postcard or save it to Photos; neither action removes it from the showcase. Photos remain there until you delete them. Deleting a showcase photo does not remove an existing postcard or a copy already saved to Photos.
I can’t import a photo
Open the system picker from Create or Replace Photo and choose a still photo or Live Photo again. If the original is in iCloud, connect to a network and wait for iOS to finish its download. Postcard does not require access to your entire library.
AI Creation is unavailable, failed, or is still waiting
Check your connection and available AI credits, then choose a mood and confirm the request. Postcard sends the processed main image only after you confirm. A failure or cancellation never replaces your original card; keep the draft and retry later.
My handwriting is missing from the card
Return to Write, make sure the active message source is Handwriting, then finish writing and return to the studio. Typed and handwritten content are both kept, but one card shows one active message source at a time.
I can’t save to Photos
In iOS Settings, allow Postcard to Add Photos and make sure your device has storage available. Postcard shows successful delivery only after Photos confirms the write; a failed save does not use a free delivery.
What happens when I cancel sharing?
Closing the system share sheet is not a successful delivery and does not delete your draft. You can continue editing or share again.
Why didn’t reinstalling give me another first free delivery?
The first free delivery is issued once per App Store identity. Reinstalling Postcard or changing devices does not issue another one. Claiming the offer or restoring a reservation requires an internet connection, and the entitlement record does not contain or restore deleted draft or finished-artwork files.
The price is unavailable or I can’t buy
Make sure the App Store is available and your Apple Account can make purchases, then try again later. Postcard shows StoreKit’s local price and never substitutes a fixed amount. A canceled purchase does not use a free delivery.
How do I use the Mac business account?
The Mac business workspace is for enabled partner accounts and has no public registration. If the account is not enabled, sign-in fails, or the customer workspace is incorrect, contact your partner administrator or Postcard Support. Do not send a password by email.
Mac PNG saving, cancellation, or reconciliation issue
Mac delivers the final result as a PNG file. Choose a writable location and wait for the save to finish; canceling is not a successful delivery. If the file was saved but reconciliation has not updated, keep the work name, order reference, and on-screen message and contact Support to check synchronization and ledger records.
Contact support
Please include your device model, OS version, Postcard version, steps to reproduce, and the message shown on screen. For Mac issues, include the platform, sign-in state, and whether the problem occurred during PNG saving or sync/reconciliation. Redact private photos, Apple Account details, account credentials, and payment information first.